Frequently Asked Questions
Do you have any questions about our products, how they’re made and how to store them? Our FAQs below answers all our most-asked questions.
How do you ensure respect of my personal data processing?
We make our best to respect GDPR, especially regarding cookies, e-newsletter and competitions. Have a look at the following pages for more information:
- Competitions Terms & Conditions page
For more information, please send us an inquiry and our Data Protection Officer will answer you.
Where can I buy your products?
Our products are available to purchase from a variety of retailers, both in store and online. For more information on where to buy our products check out our Where To Buy section.
Can I buy your products directly?
Whilst our products are not available to purchase directly from us, they are available in a number of retailers, both in store and online. For more information on where our products are available to purchase from, check out our Where To Buy section.
How do I prepare/cook your products?
All of our products, except the Bake At Home range, are ready to eat and enjoy! It can be eaten straight from the pack or if you’re feeling a bit more adventurous, or have a bit more time, why not try some of our carefully selected recipes for additional ways to enjoy.
For the Bake At Home product range, simply pop them in the oven at 400°F for 10-12 minutes. See more info on pack.
How should I store your products?
Store in a cool, dry place and once opened store in an airtight container. Try to keep away from direct sunlight.
Are our products suitable for vegetarians?
Yes! All of our St Pierre products are suitable for vegetarians.
Where can I find details of product allergens?
All our products comply with current US labelling standards including allergens. Please check product packaging or individual products on our Products page for more allergen information, even when repeat purchasing. If you do have any further queries please feel free to contact us.
Do your products contain nuts?
For the most accurate information on allergens please refer to the packaging. Even when repeat purchasing we would always recommend checking the product information on pack.
Are you products suitable for freezing?
No, as our products have been frozen previously we do not recommend freezing.
Why do St Pierre products include Palm Oil?
In order to achieve the best texture in our products we occasionally need to use palm oil. We are a member of the Round Table of Sustainable Palm Oil (RSPO) and, whenever possible, we purchase Mass Balance or Segregated RSPO Palm Oil from sustainable sources, compliant with RSPO standards. If you would like more information on the RSPO and their standards, please visit www.rspo.org.
Are your products clean label?
St Pierre’s brand standards value quality and authenticity at every step of our production process. Our products are made to authentic recipes, with high quality ingredients. We guarantee our products are free of high fructose corn syrup, GMO’s and artificial sweeteners, among others, to ensure the most delicious and authentic taste, every time.
For more information and transparency about what’s inside our products, please check the table below:
Is your packaging recyclable?
The type of plastic we use to package our products is mainly polypropylene, which is a common material used for packaging food. Polypropylene is not recyclable within the US. We do label all our products with the correct recycle logo for the packaging type.
Where to find the Best If Used By date on my St Pierre product?
The Best If Used By date is applied by each retailer when they place the product on sale in store.